Comments on: Don’t waste your time with inaccurate antispam products http://www.yproxy.com/blog/2008/07/dont-waste-your-time-with-an-inaccurate-antispam-product/ yEnc Decoder news and tidbits Wed, 07 Jan 2009 01:16:46 +0000 http://wordpress.org/?v=2.6.3 By: Simon http://www.yproxy.com/blog/2008/07/dont-waste-your-time-with-an-inaccurate-antispam-product/#comment-18 Simon Tue, 22 Jul 2008 15:28:29 +0000 http://www.yproxy.com/blog/?p=21#comment-18 This is a truly excellent post illustrating an important and developing situation for all of us online: email delivery is getting harder and harder every day. The sheer volume of spam/unwanted email is causing just so many false positives that one has to wonder how long it will be till someone comes up with a 'new' email paradigm. Like you, I've experienced plenty of times email arriving unpredictably from outside senders (i.e. some email gets through, some does not). Actually, this is why Plimus (who you kindly mention above) has made a couple of changes to our process. At this point, when a customer successfully completes their transaction, we give them immediate, *online* access to the emails we're sending right from the Thank You page. This means that even if the email gets caught up, they have an immediate opportunity to download and install their software. It's only been in place a few weeks, but we're seeing some very definite positive results. It doubtless goes without saying that online merchants should recommend to their customers that they whitelist the addresses from which email will be sent. That many customers don't know how to do this pretty well illustrates the challenge we all face in the online world. This is a truly excellent post illustrating an important and developing situation for all of us online: email delivery is getting harder and harder every day. The sheer volume of spam/unwanted email is causing just so many false positives that one has to wonder how long it will be till someone comes up with a ‘new’ email paradigm. Like you, I’ve experienced plenty of times email arriving unpredictably from outside senders (i.e. some email gets through, some does not).

Actually, this is why Plimus (who you kindly mention above) has made a couple of changes to our process. At this point, when a customer successfully completes their transaction, we give them immediate, *online* access to the emails we’re sending right from the Thank You page. This means that even if the email gets caught up, they have an immediate opportunity to download and install their software. It’s only been in place a few weeks, but we’re seeing some very definite positive results.

It doubtless goes without saying that online merchants should recommend to their customers that they whitelist the addresses from which email will be sent. That many customers don’t know how to do this pretty well illustrates the challenge we all face in the online world.

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